AI agents
AI agent workforce
An always-on digital team that never sleeps.
We deployed a set of AI agents that answer inbound messages, pull context from internal systems, and drive multi-step workflows — handling the repetitive conversational and coordination work that used to eat entire days.
AI Agent · Deployment desk
online · replies instantly
Is my visa stamped yet? Passport ends 4471.
Checking now — one moment.↳ Look up candidate · CAND-4471 ✓
Yes ✅ Your visa was stamped today. Medical is valid till Aug. Next step: ticket booking — want me to start it?↳ Query MOFA status · verify medical · draft reply ✓
Yes please
Done — I've opened a ticketing task and notified your agent. You'll get a confirmation shortly.↳ Create task · assign · notify ✓
- 0/7
- always-on coverage
- 0+
- channels & tools connected
- 0
- queue after hours
01The challenge
Inbound questions arrived non-stop over WhatsApp and other channels, at all hours, in multiple languages. Answering them meant looking up candidate records, checking statuses and coordinating next steps — high-volume, repetitive, and impossible to staff around the clock.
02What we built
- 01Built AI agents grounded in the agency's own knowledge and live data — not a generic chatbot.
- 02Connected them to WhatsApp and internal tools so they can both answer and act.
- 03Orchestrated multi-step tasks with automated workflows, escalating to a human only when needed.
- 04Gave each agent a clear scope — inbound, triage, follow-up — so behaviour stays predictable and safe.
03Outcome
- Common questions get instant, accurate answers at any hour.
- Agents pull real context instead of guessing, then take the next action.
- The human team is freed for the conversations that actually need a person.
Built with
AI agentsn8n orchestrationWhatsApp (WAHA)SupabaseRetrieval / RAG
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